Orders & Delivery
How can I place an order on Emedyus.mn?
You can order directly on our website by selecting products, adding them to your cart, and completing checkout.
Do I need to create an account to order?
You can place an order as a guest.
How long does delivery take?
Orders in Ulaanbaatar are typically delivered within 1–2 days. Deliveries to provinces may take 3–5 working days depending on location.
Do you deliver nationwide?
Yes, we deliver to all provinces and soums in Mongolia.
Can I change or cancel my order after placing it?
Yes, if your order hasn’t been shipped yet. Please contact us as soon as possible at info@emedyus.mn or call +97670154049
Payment, Returns & Refunds
Can I return or exchange a product?
Yes. You can return or exchange a product within 7 days if it’s unopened, unused, or defective.
How are refunds processed?
Refunds are issued within 7–10 working days after the product is inspected and approved.
Which products are not eligible for return?
For hygiene and safety reasons, opened or used medical and health products cannot be returned
What should I do if I receive a damaged product?
Please take a photo and contact us immediately at info@emedyus.mn or call +97670154049 within 24 hours of receiving your order.
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